Tactful AI Announces Strategic Partnership with Trusip and The Trust Group to Deliver Advanced Contact Centre Solutions for SMEs
London, United Kingdom – Thursday 4 July, 2024 – Tactful AI, a leading provider of AI-driven customer engagement solutions, is pleased to announce a strategic partnership with Trusip and The Trust Group. The partnership aims to deliver cutting-edge Contact Centre as a Service (CCaaS) solutions tailored for small and medium-sized enterprises (SMEs) in the UK and Europe, with a focus on the hospitality and financial services sectors.
By combining Tactful AI’s technological expertise with The Trust Group’s extensive network of over 400 reseller partners, this collaboration will provide SMEs with advanced CCaaS solutions to address their unique challenges. Tactful AI’s platform is designed to be simple and cost-effective, empowering businesses to enhance customer interactions, streamline operations, and drive growth through the use of AI and voice integration technologies.
According to industry projections, the contact centre market is expected to reach $16 billion by 2030, driven by the increasing adoption of cloud solutions and AI. However, many SMEs struggle to upgrade their systems due to the complexity and high costs of ownership and maintenance.
Tactful AI’s solutions are built on reusable Customer Experience (CX) blueprints and a powerful no-code automation engine, ensuring rapid deployment and easy customisation to meet the specific needs of each business. This makes advanced technology accessible to SMEs, enabling them to compete in today’s rapidly evolving market.
For hospitality businesses, Tactful AI’s solutions will drive direct bookings, personalise guest experiences, and improve operational efficiency by automating routine tasks and providing intelligent routing. In the financial services sector, AI-driven virtual agents will enhance customer support, ensure regulatory compliance, and offer data-driven insights for informed decision-making.
At the core of Tactful AI’s offering is the Unified Inbox, which consolidates all customer interactions into a single view. This streamlines communication, enhances agent productivity, and improves operational efficiency by reducing the need for multiple tools and platforms.
“We are delighted to partner with Trusip and The Trust Group to bring our advanced, yet simple and value-driven, CCaaS solutions to the SME market in the UK and Europe,” said Mohamed Elmasry, CEO of Tactful AI. “Our reusable CX blueprints and no-code automation engine will allow SMEs to quickly implement and customise their customer engagement strategies, making it easier than ever to thrive in today’s competitive landscape.”
“Partnering with Tactful AI allows us to provide our clients with state-of-the-art customer engagement solutions,” said Jonathan Rigg, CEO of Trusip. “This collaboration will empower SMEs to leverage advanced AI technologies without the complexity, resulting in significant improvements in customer satisfaction and operational efficiency.”
“We are thrilled to join forces with Tactful AI to deliver powerful and user-friendly CCaaS solutions to SMEs across the UK and Europe,” said Vincent Leahy, CEO of The Trust Group. “With our combined expertise and extensive network of over 400 reseller partners, we are committed to ensuring that SMEs have access to the best tools available to enhance their customer interactions and drive growth.”
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About Tactful AI
Tactful AI is a leading provider of AI-driven customer engagement solutions that help businesses manage customer interactions across multiple channels. Their innovative technologies empower organisations to enhance customer experiences, streamline operations, and drive business growth, all through a simple and value-focused approach.
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About Trusip & The Trust Group
Trusip and The Trust Group are leaders in delivering advanced communication solutions. With a strong focus on innovation and a commitment to quality, they help businesses improve their customer engagement and operational efficiency through cutting-edge technologies. Their extensive network of over 400 reseller partners ensures that businesses have access to the best tools available to succeed in a dynamic market.
For further information, please contact:
Media Enquiries & Investor Relations
hello@tactful.ai
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