Helsinki, Finland – Computacenter, a renowned independent technology and services provider, has announced a strategic partnership with HappySignals, a leading Human-Centric IT Experience Management company, on Wednesday 19 June, 2024. This partnership aims to provide Computacenter customers with a better understanding of the impact of their IT systems on their business and employees.
The partnership will integrate HappySignals’ experience management analysis tool into Computacenter’s Intelligent Support services. This will enable Computacenter to gain valuable insights into end-user sentiment, allowing for more proactive and responsive IT service management. By understanding and addressing employee satisfaction, companies can experience a 20% increase in productivity and a 21% improvement in profitability.
Richard Umney, Director of Portfolio Innovation and Design at Computacenter, expressed his excitement about the partnership, stating, “This exciting partnership with HappySignals reflects our dedication to continual innovation and excellence. The new Sentiment Benchmarking Service, part of our Intelligent Support proposition, gives customers the ability to understand and manage employee experience of IT across their organization – providing the insight to continuously improve.”
Katie Bates, VP Global Partnerships and Alliances at HappySignals, also emphasized the importance of this partnership, saying, “This partnership not only enhances HappySignals and Computacenter’s service offerings but also elevates the importance of experience level agreements in the market. Understanding the employee experience within enterprise organizations is more important now than ever before, and Computacenter’s approach to delivering human-centric services shines a new and exciting lens on true service excellence.”
Through this partnership, Computacenter will utilize HappySignals’ market-leading SaaS tool for sentiment analysis, combined with their internal service data and insights. This will enable them to provide customers with relevant and credible data on the impact of IT on productivity, across nine dimensions. These dimensions cover not just the traditional reactive elements of end-user satisfaction measurement, but also extend to the entire range of IT services used in daily work.
The partnership offers several benefits, including enhanced service quality, real-time feedback, benchmarking and analytics, and establishing Computacenter as a leader in experience management. Katrina Parker, Senior Marketing Communication Manager at Computacenter, and Katie Bates, VP Global Partnerships and Alliances at HappySignals, can provide additional information on the partnership.
About Computacenter
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organizations. The company helps customers Source, Transform, and Manage their technology infrastructure to deliver digital transformation and enable people and their business. Computacenter is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250, with over 20,000 employees worldwide. For more information, visit www.computacenter.com.
About HappySignals
HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to improve employee experiences. The company enables IT leaders to gain real-time understanding of the experiences they deliver to end-users across all IT services. By leveraging experience data, IT leaders can make informed decisions to enhance employee happiness and productivity. HappySignals has discovered the experiences of millions of employees in 130 countries, with customers reporting a 26% increase in productivity. For more information, visit www.happysignals.com.
Press release distributed by Pressat on behalf of Computacenter, on Wednesday 19 June, 2024. For more information subscribe and follow https://pressat.co.uk/.
