Last Updated on: 24th May 2024, 05:32 am
Post & Packing Swindon proudly celebrates its first year of remarkable growth and success, attributing this achievement to the outstanding leadership and customer service provided by Store Manager Hooman Ghoorchian.
Director Shantell Moore, who initiated this franchise venture as an extension of her existing courier business, highlights Hooman as the linchpin of their thriving operation. Since joining in September 2023, he has demonstrated exceptional dedication, meticulous attention to detail, and a passion for service that has driven the business to new heights.
Despite a challenging start with low footfall and brand recognition in the town centre, Hooman’s relentless efforts have turned Post & Packing Swindon into a community cornerstone. Under his management, the store has achieved an impressive six-figure turnover, a testament to his ability to connect with clients and surpass their expectations. Hooman’s progression from an accredited Amazon delivery driver to Store Manager underscores his commitment and expertise, making him a trusted and memorable figure for customers.
The diverse array of services offered by Post & Packing Swindon has played a significant role in its success. These include international packing services supporting the local, diverse community, bespoke packaging solutions, postbox rentals, printing services, and fulfilment support. The store conscientiously caters to businesses of all sizes, across all sectors and delivery budgets. Hooman has worked tirelessly to secure three large fulfilment clients and numerous local companies, a commitment to excellence reflected in their stellar 4.8 out of 5 Google reviews.
A glowing testimonial from Will Rice, a fulfilment client, states: “I’ve been using Post & Packing Swindon to take care of mail outs of a book I published this year. Despite the orders being adhoc and often to addresses all around the world, the team were extremely efficient, professional and patient in helping take care of my delivery and packaging needs, giving me different pricing options each time and always in a friendly way. I am grateful to have found such a trustworthy operation and will not hesitate to use them again for future projects.”
Looking to the future, Shantell Moore envisions expanding the company’s reach with mini hubs in rural villages, aiming to bridge the gap for communities without stores or reliable transportation. This strategic growth plan aligns with their mission to provide unparalleled customer service and accessibility, further cementing Post & Packing Swindon’s role as a vital community resource.
The investment of £35,000 into the franchise has proven worthwhile, providing essential support for location sourcing and fixed assets, facilitating the store’s rapid rise within the network of 18 other Post & Packing outlets across the UK. The addition of services such as luggage storage via the Stasher Network has also enhanced their offering, allowing visitors to Swindon to enjoy their day unencumbered.
As Post & Packing Swindon continues to thrive, the focus remains on maintaining a customer-centric approach, further expanding its diverse and inclusive workforce, and recruiting individuals who share their commitment to exceptional service. Director Shantelle Moore extends her deepest gratitude to Hooman ‘Golden Nugget’ Ghoorchian, whose contributions have been instrumental in their success story, and looks forward to many more prosperous years ahead.
For more information or to contact Post & Packing Swindon, please visit their website at www.postandpackingswindon.co.uk, or reach out via phone at 01793 685130 or email at swindon@postandpackinguk.com.
