Personal Group, a leading financial services company, is pleased to announce its success at the inaugural Consumer Duty Leadership Awards. The company was awarded the coveted Leadership in Addressing Vulnerable Customers’ Needs category, solidifying its commitment to customer-centric practices and exceptional service.
The awards ceremony, held at London’s prestigious Oxford & Cambridge Club on June 26, 2024, celebrated Personal Group’s pioneering efforts in implementing the Consumer Duty. Despite facing strong competition from larger industry peers, Personal Group stood out for its relentless focus on putting customers first and exceeding regulatory expectations.
The judges were impressed by Personal Group’s dedication to deeply embedding the Consumer Duty across all levels and departments of the organisation. Through a rigorous selection process, the company demonstrated its commitment to understanding and addressing the needs of both regular and vulnerable customers, making it a clear choice for this award.
To ensure compliance and excellence in service delivery, Personal Group has implemented various initiatives. These include training sessions for board members and customer-facing teams, the use of AI monitoring systems to identify vulnerability risks, and collaborations with charitable organisations such as Dementia UK, Cruse Bereavement Services, and RNIB.
Furthermore, Personal Group has enhanced its products and services to better cater to customer needs. This includes introducing features such as premium holidays for those facing financial hardship and increased mental health-related claim benefits. The company’s commitment to fair value assessment and customer feedback has further cemented its position as a leader in the industry.
Looking towards the future, Personal Group is determined to strengthen its approach to Consumer Duty. This includes engaging with organisations like RNID, Step Change, and Samaritans to gain further insight into customer vulnerabilities. The company’s strategic priorities continue to revolve around enhancing customer outcomes.
Personal Group’s success at the Consumer Duty Leadership Awards showcases its unwavering dedication to customer satisfaction and innovation in the financial services sector. The company continues to set high standards for industry practices and customer-centric initiatives.
Paula Constant, Group Chief Executive Officer, says: “I am immensely proud of the Personal Group team for this outstanding achievement at the Consumer Duty Leadership Awards. This recognition is a testament to our commitment to prioritising customers’ needs and surpassing regulatory expectations. We will continue to embed the Consumer Duty across our organisation, ensuring that our initiatives and improvements benefit our valued customers.”
For more information about Personal Group and its initiatives, please visit the company’s website at:
www.personalgroup.com
www.hapi.co.uk
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This article was distributed by https://pressat.co.uk/.
