Last Updated on: 17th February 2025, 05:09 pm
Mobility at Sea, a specialist in mobility solutions for cruise travellers, has launched its Brand Envoys programme, designed to improve accessibility and customer experience for passengers with reduced mobility.
Since its inception, Mobility at Sea has worked to empower individuals with mobility challenges, offering bespoke solutions to make cruise travel easier. This new initiative strengthens its relationships with cruise operators, ensuring customers receive the highest quality service and support.
By collaborating closely with cruise lines, Mobility at Sea gains first-hand knowledge of each ship’s specific accessibility requirements. This includes understanding which mobility aids best suit different cabin layouts and keeping track of onboard restrictions and policies. Recognising that no two cruise lines are the same, Mobility at Sea ensures that each traveller’s mobility solution is tailored to their specific cruise.
To deliver this specialist expertise, Mobility at Sea has introduced Brand Envoys—mobility professionals with in-depth knowledge of particular cruise lines. Each Brand Envoy stays up to date with ship designs, accessibility features, and mobility equipment needs, allowing them to provide accurate, detailed advice to customers during the booking process.
“At Mobility at Sea, we understand that our clients’ needs are unique, and the logistics of travel can vary widely across different cruise lines,” said Alison Smith, General Manager at Mobility at Sea. “Our Brand Envoys are not only experts in their assigned cruise lines but are advocates for our customers, ensuring that every travel experience is personalised and smooth. They play an integral role in guiding clients through the booking process, helping them select the right products, and offering advice that ensures they’re fully prepared for their trip.”
Beyond their role in customer support, Brand Envoys also provide training to the wider Mobility at Sea team, ensuring that every staff member is up to date on the latest cruise accessibility guidelines. This commitment ensures the company continues to provide its award-winning customer service and an exceptional client experience.
“We believe in continual improvement, and that means providing our clients with not just the right equipment, but with up-to-date guidance and expert advice,” Alison added. “By empowering our team with the expertise of our Brand Envoys, we ensure that we are always prepared to meet the needs of every traveller.”
The Brand Envoys initiative reinforces Mobility at Sea’s mission to make cruise travel more accessible and enjoyable for passengers with reduced mobility. Whether setting sail for a short break or a long-haul adventure, customers can rely on personalised guidance, expert assistance, and industry-leading mobility solutions to ensure a seamless experience.
“We’re not just providing mobility aids—we’re providing peace of mind,” Alison concluded. “Our Brand Envoys are here to ensure that our clients’ journeys are smooth, comfortable, and tailored specifically to their needs, so they can focus on enjoying their travel experience rather than worrying about logistics.”
For more details about Mobility at Sea’s services and the Brand Envoys programme, visit www.mobilityatsea.co.uk or contact Alison Smith at Alison@mobilityatsea.co.uk.
