Last Updated on: 21st January 2024, 03:44 pm
Manhattan Associates (NASDAQ: MANH), a global leader in supply chain commerce, today announced the launch of the Fulfillment Experience Insights dashboard. This innovative tool provides retailers with a real-time assessment of their omnichannel fulfillment performance relative to the industry. The Fulfillment Experience Insights dashboard enables continuous benchmarking, offering retailers a proactive way to see how they measure up against a broad spectrum of peers and competitors. This real-time ‘actuals versus actuals’ comparison is designed to overcome the usual delay found in most benchmarking tools.
As part of Manhattan Active® Omni, this new feature allows retailers to view a range of digital order fulfillment KPIs, such as store pickup conversion, shorts and abandonment, and time to fulfillment. Retailers can now evaluate, measure, and refine their supply chain execution strategies using aggregated and anonymised data from the Manhattan Active cloud ecosystem. This unique analytical tool, with its capability to swiftly switch between various timeframes, delivers detailed insights into the customer experience provided by retailers.
Amy Tennent, senior director of Product Management at Manhattan, commented on the launch, “Introducing cutting-edge innovation like the Fulfillment Experience Insights Dashboard underscores why Manhattan is consistently recognised as the only leader in omnichannel order management. For the first time, retail operations teams can directly see their performance against the industry. This is a complete game changer, providing them a basis to enhance efficiency and improve fulfillment performance for their customers.”
Manhattan’s unique position to develop this solution stems from its experience with hundreds of the world’s top brands, which use its fulfillment execution tools to process millions of orders weekly. Leveraging this extensive knowledge and expertise, Manhattan has pinpointed key performance indicators critical to driving growth and maximising revenue.
Last year, Manhattan introduced the first-of-its-kind Unified Commerce Benchmark, evaluating 286 customer experience capabilities across four segments. Of these, ‘Promising & Fulfillment’ scored the lowest, highlighting a crucial area for improvement. Manhattan’s new dashboard provides retailers with real-time insights in this vital sector, aiding them in becoming leaders in Unified Commerce.
For a demonstration or further information, visit Manhattan’s Booth #3639 at NRF 2024.
