Last Updated on: 2nd April 2025, 06:32 am
The conveyancing profession is under mounting pressure to deliver speedy results, remain financially viable, and protect the mental health of its staff.
At the forefront of addressing these concerns is Kaur Sutherland Conveyancing Solicitors. With locations in Glasgow, Dumbarton, and Lenzie, the firm is redefining how success can be achieved—through quality service and a firm commitment to staff wellbeing.
Heavy workloads, urgent deadlines, and high-stakes transactions have long characterised the industry. Combined with increased scrutiny and complex regulations, this pressure has taken a serious toll on those working within it.
The scale of the issue is reflected in the 2020/21 Law in Life Report, which found that nearly seven in ten legal professionals had faced mental health struggles in the past year. Many law firms continue to chase speed and profit at the expense of their employees, resulting in overwhelming workloads and unsustainable work cultures.
A key contributor to stress is the transition from a methodical, communication-driven system to a more reactive ‘store and snatch’ model. Here, client queries dictate case movement, disrupting workflows and adding unnecessary strain.
Some firms are now stepping away from this reactive pattern, turning instead to thoughtful, consistent practices that support both client satisfaction and team wellbeing. Among them is Kaur Sutherland, which has placed proactive communication and organised case handling at the centre of its operations.
Claire Sutherland, Senior Partner at Kaur Sutherland, says: “Firms across the conveyancing sector must prioritise structured workflows to prevent cases from stagnating while ensuring proactive client communication. A sustainable approach benefits both legal professionals and clients, creating a more efficient and less stressful experience for all.”
Shifting away from outdated habits enables firms to raise their standards while ensuring employees are supported. A growing number now recognise that long-term profitability must go hand-in-hand with staff welfare.
Sutherland adds: “While Kaur Sutherland is at the forefront of this shift, meaningful change must happen across the industry. Success will only come when firms balance profitability with employee wellbeing. As we continue to grow, we remain committed to fostering a culture that values both excellence and staff welfare. The future of conveyancing depends on a people-focused approach.”
