HappySignals, a leading Human-Centric IT Experience Management company, has recently secured a €12M investment round led by Mandatum Asset Management, with participation from existing investors Nauta and Vendep Capital. The investment will be used to fuel sales, marketing, and product development in order to expand globally in the growing IT Experience Management (ITXM) market.
As large global enterprises increasingly prioritize understanding employee experiences with IT, data-driven decision making, and improving IT operations and outcomes, HappySignals is helping to transform IT and Services to become more human-centric. By leveraging employee experience data and AI, HappySignals allows organizations to make informed decisions and focus on what truly matters. This focus on employee happiness and productivity not only benefits the employees themselves, but also leads to cost savings and increased business value. Companies such as PepsiCo, Fujitsu, and Reckitt have already seen the benefits of this approach, transforming their IT to become a value creator by delivering services that enhance business operations and employee experiences.
Sami Kallio, CEO and co-founder of HappySignals, highlights the significance of this investment: “IT organizations have a crucial role in enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has focused on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.” He continues, “In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements). IT should continue to measure the traditional metrics, but the three pillars of IT – People, Process, and Tech – should always be considered in that order. This is where we help IT organizations gather and analyze employee experience data to make better decisions.”
The lead investor, Mandatum Asset Management’s Growth Equity team, is a Nordic growth equity investor that focuses on the scale-up phase of Nordic growth companies. “We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey,” says Rami Salonen, Investment Manager at Mandatum Asset Management. “With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Indeed, their blue-chip customers are a true testimony to the quality of their approach and solution. The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management, and other owners to accelerate the growth of the company’s already significant international operations.”
HappySignals was founded in 2014 by three Finnish IT innovators, Sami Kallio, Pasi Nikkanen, and Sami Aarnio. They believe that only a human-centric approach offers real end-user insights and the context required to understand what matters most for improvement prioritization. By taking a human-centric IT experience approach, organizations can drive better decision-making by highlighting the most important areas for improvement for end-users. HappySignals’ IT Experience Management platform and ITXM Framework transform IT in large enterprises, making both IT teams and their end-users happier every day.
For additional information, please contact:
HappySignals:
Sami Kallio, CEO and Co-founder, HappySignals Oy
Tel: +358 50 566 3852
Sami.Kallio[a]happysignals.com
Mandatum:
Alexander Antas, Head of Private Equity, Mandatum Asset Management
Tel: +358 40 533 0986
alexander.antas[a]mandatumam.com
Niina Riihelä, SVP, Communications, brand and sustainability, Mandatum plc
Tel: +358 40 728 1548
niina.riihela[a]mandatum.fi
About HappySignals:
HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to improve employee experiences. HappySignals enables IT leaders to get a real-time understanding of the experiences they deliver to end-users across all IT services. By using experience data, IT leaders can make informed decisions to improve employee happiness and productivity. With a presence in 130 countries, HappySignals has helped customers make employees happier and increase productivity by 26%. For more information, please visit www.happysignals.com.
About Mandatum:
Mandatum is a major financial services provider that combines expertise in wealth management and life insurance. Mandatum offers clients a wide array of services covering asset and wealth management, savings and investment, compensation and rewards, as well as pension plans and personal risk insurance. The company provides services to corporate, retail, institutional, and wealth management clients.
Mandatum’s subsidiary, Mandatum Asset Management (MAM), is a Nordic asset manager that offers discretionary and consultative asset management for institutional and other professional investors and manages a variety of investment products within its core areas of credit, private
