Age Concern Hampshire, a leading charity focused on improving the lives of older people in the region, has announced the launch of its innovative Customer Relationship Management (CRM) system. Developed in collaboration with Dom Portal and powered by Zoho CRM, this state-of-the-art technology is set to revolutionize the delivery of day care services, enhance communication with families, and ensure the highest quality of care for older individuals.
The new CRM system, which will be implemented on Thursday 6 February, 2025, will centralize information in one easy-to-access platform, reducing administrative time and allowing staff to focus on enhancing day services in each of its four Care and Wellbeing Centres across the county. Real-time updates will ensure that staff are quickly informed of any changes or updates to the day’s schedule, leading to more efficient responses.
Not only will this innovative approach improve the overall experience for those receiving care, but it will also allow Age Concern Hampshire to expand its reach and support to even more individuals in the community.
The new CRM system is designed to improve communication within Age Concern Hampshire and with the families of those in its care. Families will have easy access to information about their loved ones’ daily activities, participation, and meals, helping them stay informed and engaged in the care process while promoting peace of mind.
“We are thrilled to launch this new CRM system, which we believe will transform the way we deliver care to older people in Hampshire,” said Hannah Park, Head of Operations at Age Concern Hampshire. “This technology will enable us to build stronger relationships with families, improve communication, and ensure that each individual receives the best possible care. We are dedicated to providing the highest standards of support, and this system is a crucial part of achieving that goal.”
This investment marks a significant milestone in Age Concern Hampshire’s commitment to delivering the highest quality care to older people. The cutting-edge solution is specifically designed to meet the growing demand for personalized, efficient, and person-centered care as the population continues to age.
Established in 1985, Age Concern Hampshire provides a range of services to the older community of Hampshire. The charity currently offers support at their Care & Wellbeing Centres throughout the county, as well as Foot Care clinics, Help at Home, Information through their Information Hub, Hospital to Home Services, Community Information Volunteer Services, and various other activities.
For more information, please visit: www.ageconcernhampshire.org.uk
Age Concern Hampshire is located at Centre Way, Locks Heath, Southampton, SO31 6DX, and can be reached at 01962 868545.
For media inquiries, please contact Sarah Jacobs, Marketing Manager at Age Concern Hampshire, via email at marketing@ageconcernhampshire.org.uk.
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