Last Updated on: 31st July 2024, 08:16 pm
Dash Couriers Wiltshire Ltd, a multi-award-winning delivery company from Swindon, has expressed concerns about the industry’s reliability issues.
Managed by husband and wife duo Darren and Shani Moore, with Shani recently awarded Female Entrepreneur of the Year 2023 by Great British Expos, Dash Couriers celebrates its fourth year of success.
With over 25 years in the industry, the company has established a specialisation in same-day and urgent freight movements throughout the UK. The team’s dedication was recently recognised at the National Courier and Despatch Association Awards, where they received a bronze for The NCDA Independent Courier of the Year 2024.
Darren Moore, co-founder of Dash Couriers, noted: “In an industry where service levels frequently fall short, we prioritise driver welfare and accountability as core values, distinguishing ourselves from competitors.
“This dedication has allowed us to fill a gap in the market by delivering exceptional customer service. Our success is largely attributed to our fantastic team of dedicated drivers, who are committed to our mission.”
Recent statistics reveal the industry’s shortcomings, with a survey by Citizens Advice indicating that 57% of people experienced problems with late deliveries. Furthermore, 31% of customers rated their delivery experience poorly due to bad service (Citizens Advice, 2023). In contrast, Dash Couriers consistently receives positive feedback for their reliability and efficiency, boasting a 4.8* Google Reviews rating, underscoring their commitment to excellence.
One customer shared: “Dash is growing on me more so because they have not just delivered, they’ve serviced a solution for us as a business and our customers. Being cheapest isn’t the best, being a brand isn’t the best – doing what you say you are going to do is best! If you need to get a parcel from A-B, try them.”
Dash Couriers offers a diverse range of delivery options, from single envelopes to full truckloads of pallets, with collections available in as little as 30 minutes. This versatility, combined with meticulous attention to detail and a forward-thinking sustainability plan, has made Dash Couriers the preferred choice for numerous organisations, including small businesses, global brands, the NHS, and local councils.
As Dash Couriers continues to set the standard for reliability and customer satisfaction in the logistics sector, their unwavering commitment to excellence remains clear.
For further information, contact admin@dashcouriers.co.uk.
