Last Updated on: 22nd November 2023, 10:01 am
The dynamic landscape of the U.K. energy sector is playing a pivotal role in propelling remarkable growth for Bespoke International Group, specialists in omni-channel outsourcing and managed customer services. The company has strategically incorporated several energy brands into its portfolio, offering a diverse range of sales and customer service solutions. This surge in success during 2023 is attributed to a combination of organic expansion and new business ventures.
Founded in 2018, Bespoke International Group has swiftly risen to prominence as a leading service provider for the energy sector. The company leverages its extensive experience and adept skill set to assist energy clients in customer retention, elevating the customer experience, and optimising revenue collection.
Operating from a purpose-designed contact center located in Durban, South Africa, the company has witnessed a surge in demand for industry-specific services, including the scheduling of smart meter appointments and revenue assurance.
Reflecting on their recent achievements in the energy sector and the prevailing market requirements, Keith Shanks, Sales Director, remarked, “Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the U.K. utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.
“Bespoke International Group are also delivering vital support with revenue assurance. Our teams are experts at collecting arrears before they become a crystalised debt. Bespoke is skilled in negotiating manageable payment plans, acting with the utmost empathy especially when dealing with vulnerable customers. The market has recognised that sustained activity in this area is vital to prevent debt from becoming entrenched. Bespoke has c.100 specialists delivering these services to its clients.”
In the upcoming months, Bespoke International Group remains committed to expanding its clientele within the energy sector and welcomes businesses seeking support for sector-specific services. The company boasts a senior team based in the UK, offering valuable face-to-face consultations during the onboarding process and throughout the partnership.
For more information about Bespoke International Group and the comprehensive services it provides to the energy sector, please visit www.bespokeinternationalgroup.com or contact Keith Shanks, Sales Director, at keith.shanks@bespokeinternationalgroup.com.
